PRISM (Parent Company of OYO)
Building a general-manager operations agent for daily property operations, scoped across five operating functions and piloting at 40 UK and Europe properties against efficiency and accuracy criteria I defined.
Give property general managers one daily operating assistant across finance, ground operations, vendor management, compliance, and revenue, instead of five separate workflows.
40
UK and Europe properties running the agent
5
Finance, ground operations, vendor, compliance, and revenue
In pilot
Measured against efficiency and accuracy criteria I defined
In pilot across 40 UK and Europe properties. Pilot results, the acceptance criteria themselves, and property-level data are confidential.
A property general manager's day spans finance, ground operations, vendor management, compliance, and revenue. Each has its own systems, reporting, and escalation path, and the work of holding them together lands on one person.
Rather than one general assistant, I scoped the agent by operating function. Each function can then be specified, evaluated, and released on its own timeline, and a weak function does not hold back the rest.
I defined the efficiency and accuracy criteria the agent is held to before the pilot started. It is the same principle as the NL-to-SQL workflow: the evaluation is part of the product, not a review after it.
The agent is in pilot across 40 properties in the UK and Europe, covering all five functions. I own deployment and release validation for it alongside the analytics agent.
Whether function-scoped agents hold their accuracy in daily operating use, and where a general manager still needs to be in the loop rather than reviewing after the fact.